Frequently Asked Question

Emails not reaching my inbox or my emails are not reaching my recipient's inbox ?
Last Updated 3 months ago

  1. Access webmail directly, you can use the following steps −
    Step 1 − Navigate to https://your–domain.com:2096 or https://webmail.your–domain.com through your browsers address bar.
    Step 2 − Webmail login screen will appear, Enter your Email and Password of your email account.
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2. If you have set to open INBOX directly, click on the webmail home as shown in the image below:

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3. Scroll down till the end and click on Track Delivery

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4. It will bring you to the email delivery route page as shown below &

  • If your concern was that you are not receiving emails from your recipients and they claimed it was sent to you simply click on run report
  • If your concern was that you had sent an email to your recipient and they claimed they did not receive it, then input the recipient's email address in the dialog boxed in red as shown in the image below:
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In the track Delivery interface, you will see a table of email-sending events.

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There are four main types of filters, which you can apply to a list.

  • Show Success − This will show all the emails that are successfully delivered to the destination.
  • Show Deferred − This will show you all emails with a warning, which are the system-deferred emails.
  • Show Failures − It will show you the emails, which are not delivered to the destination. It will also show any other errors during the transmission of emails.
  • Show In–Progress − This will show you all the emails, that are currently transmitting.

The following table shows the default information about emails −

Sr.No Emails & Description
1

Event

This column shows icon of success, failure or deferred emails.

2

Sender

It shows the email address of email sender.

3

Sent time

It shows the date and time on which email was sent.

4

Spam Score

It shows Apache Spamassassin spam score.

5

Recipient

It shows the email of recipient.

6

Result

Important column − it shows the error encountered by the system, while sending the email. This message describes the delivery results

7

Action

An information Icon, which on clicking shows the details of the report.

To view more information of an email delivery report, click information icon shown at the action column next to the corresponding report.

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And you will see the details of the delivery record as shown below.

Delivery Events

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